Order Process

How do I place an order?
When you're done shopping, click "begin checkout" to place your order. If you don't want to order all of the items, simply edit your shopping cart before proceeding to checkout.

During checkout, you will be asked to provide:

• Your e-mail address.
• Your credit card billing address.
• The address you want to ship to.
• Your credit card type, number and expiration date.

Can I change my order during checkout?
Yes. The "review order" page lists your order information and gives you another opportunity to make changes. Your order will not be placed and your credit card will not be charged if you do not click "complete your order."

How can I be sure my order has been received?
Once you click "complete your order" on the final review page, we'll give you an order confirmation number. You will also receive a confirmation e-mail within approximately 24 hours. We will send you another e-mail to notify you when your order has been successfully processed.

Is there a way to speed up the checkout process?
Yes. Register with us and you can store your credit card, billing and shipping information on our secure server, so you won't have to type them in every time you check out.

Are there other ways to place my order?
Yes. If you prefer not to order online, you may download an order form and call us with your information at 1 0808-234-2918. You can also fax your completed order form to us at 1 (515) 237-4469, or send it via U.S. mail to:

Proactiv Solution
P.O. Box 362965
Des Moines, IA 50380

If you are an active Proactiv® Solution Clear Skin Club member and require additional products, please call customer service at 1 (800) 876-9717.

Back To Top

Payment and Billing

What forms of payment does Proactiv® Solution Online accept?
Proactiv.net accepts the following forms of payment:

• Visa
• MasterCard

When will my credit card account be charged?
Your credit card will not be charged until your order is shipped.

Sales Tax
Please note that since you are purchasing Proactiv Solution for direct import from the United States for your personal use, you agree to be responsible for any customs, value added, or any other charges imposed by the relevant authorities in the country where you live.

Back To Top

Order Status and Tracking

How do I know if my order has been shipped?
You will receive two e-mails after you have placed your order and provided us with a valid e-mail address: The first confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours. The second confirms that your order has been successfully processed and is ready to ship (any tracking information will be included).

What if an item I've ordered is out of stock?
Although we make every effort to maintain stock and satisfy our customers, occasionally we are out of certain items. If an item is temporarily out of stock, we'll e-mail you with a backorder notification, which tells when you can expect to receive the item. If we are permanently out of stock on an item that you've ordered, we will notify you. Any changes will be reflected in your order total and shipping confirmation. Please call (800) 876-9717 anytime with any questions about out-of-stock items.

When should I expect my next shipment?
Your next system is due to arrive 2-3 weeks after the ship date. If your order should have arrived by now, please contact us online or call 1(800) 876-9717.

How do I return my order?
Please read our money-back guarantee. To return your products, place the merchandise in a box with your original invoice and send it to us. If you don't have your original invoice, make sure to include your name and shipping address, as you believe it appeared on the invoice. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

All returns and exchanges should be shipped to:

Proactiv Solution
P.O. Box 10213
Des Moines, IA 50380

Back To Top

Returns and Exchanges

Proactiv® Solution is backed by a 60 day money-back guarantee. Just try our products for 60 days. If you're not totally satisfied with the results, simply return the bottles - even if they're empty - for a complete refund of the purchase price (less shipping and handling).

To return your products, place the merchandise in a box with your original invoice and send it to us. If you don't have your original invoice, make sure to include your name and shipping address as you believe it appeared on the invoice. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

All returns and exchanges should be shipped to:

Proactiv Solution
P.O. Box 10213
Des Moines, IA 50380

Back To Top